Shipping Policy

Free Delivery

We offer free shipping on all orders, with no minimum spend required. Every product is delivered directly to your doorstep at no extra cost. 

Shipping Method

Orders are primarily shipped with UPS. In certain cases, we may select an alternative courier if it ensures faster or more efficient delivery to your location. This will always be at no additional cost to you.

Processing Time

Orders are typically processed within 1–3 days. This includes careful packaging and a full quality check to ensure your items arrive in perfect condition.

• Orders placed during the week are usually processed within 1 working day.

• Orders placed on Friday evenings or over the weekend may require additional processing time.

Delivery Time

Once dispatched, average delivery takes 6–10 days.

We always strive to make your shopping experience as smooth as possible. If you have any questions, please contact our Customer Service team at info@graceandhenrycharleston.com.

Incorrect Address Disclaimer

It is the customer’s responsibility to ensure that the shipping address provided at checkout is correct. As processing begins shortly after confirmation, we cannot guarantee that changes can be made once the order is placed. If you notice an error, please contact us as soon as possible — we will do our best to assist.

Important Notice

Delivery times are estimates and refer to working days. While we make every effort to meet these timeframes, we cannot be held responsible for delays caused by external factors such as customs procedures, public holidays, adverse weather conditions, strikes, demonstrations, or other events outside our control.